Order Processing Time

Carefully Prepared Before Shipment

All orders require 1–2 working days for packaging and dispatch.

During this time:

• Your order is verified
• Items are securely packaged
• Shipping documentation is prepared
• Courier collection is arranged

Orders are processed during standard business days (Monday to Friday, excluding public holidays).

Please note: Processing times may vary slightly during peak periods, promotional events, or due to circumstances beyond our control.

Delivery Timeframe

Estimated Delivery: 5–6 Working Days

Once dispatched, orders are typically delivered within 5–6 working days.

Delivery timelines:

• Begin after dispatch (not from order date)
• Are estimates, not guarantees
• May vary depending on destination, courier performance, and external factors

We work with reliable courier partners to ensure timely delivery whenever possible.

Shipping Confirmation & Tracking

Stay Updated Every Step of the Way

As soon as your order is dispatched:

• A tracking number is added to your order.
• You will receive an email notification containing your tracking link.
• You can monitor shipment progress directly via the courier’s tracking system.

If you do not receive tracking information within 2 working days of placing your order, please contact our support team.

Delivery Address Accuracy

Please Double Check Before Ordering

Customers are responsible for providing a complete and accurate delivery address at checkout.

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned parcels
• Additional shipping charges

If you notice an address error, contact us immediately. Address changes cannot be guaranteed after dispatch.

Delivery Delays

External Factors

While we aim to meet the stated delivery estimates, delays may occur due to:

• Severe weather conditions
• Courier operational issues
• Customs inspections (if applicable)
• Public holidays
• High seasonal demand

homedecordecals.com is not liable for delays caused by circumstances outside our reasonable control.

Missed Deliveries

If a delivery attempt is unsuccessful:

• The courier may attempt redelivery
• You may be required to arrange collection directly with the courier
• Failure to collect may result in the parcel being returned

Additional charges may apply for reshipment of returned items.

Shipping Costs

Shipping costs (if applicable) are clearly displayed at checkout before order confirmation.

We do not apply hidden shipping fees.

International Deliveries (If Applicable)

For international orders:

• Delivery timeframes may vary.
• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer unless stated otherwise at checkout.

Contact Us

We Are Here to Help

If you have any questions about your delivery, please contact our customer support team via the contact page on homedecordecals.com.

We aim to respond to inquiries promptly during business hours.

At homedecordecals.com, we aim to provide a clear and straightforward return process. Please review the policy below carefully before placing your order.

30 Day Return Policy

Shop With Confidence Worldwide

We accept returns within 30 days of delivery.

• The 30 day return period begins on the date the product is delivered to the customer.
• This policy applies to orders worldwide.
• Returns requested after 30 days from delivery may not be accepted.

To be eligible for a return:

• The item must be unused.
• The item must be returned in its original condition.
• The item must be returned with original packaging where possible.

We reserve the right to decline returns that do not meet these conditions.

How to Request a Return

To initiate a return, customers must contact our support team within 30 days of delivery.

Please include:

• Order number
• Reason for return
• Photographs if the item is damaged or defective

Return instructions will be provided once the request is reviewed and approved.

Return Shipping Responsibility

Customer Arranged Returns

Customers are responsible for arranging and paying for return shipping.

• We do not provide free return shipping labels.
• We do not cover return postage costs.
• Customers are responsible for ensuring the item is securely packaged.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit during return shipping.

Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.

Shipping charges (if any were applied at checkout) are non refundable unless required by applicable consumer protection laws.

Exchanges

We do not offer exchanges.

If you would like a different item, you must:

1. Return the original item (if eligible).
2. Place a new order separately.

Order Cancellations

Cancellation Within 12 Hours

Full Refund Window

Customers may cancel their order within 12 hours of placing it and receive a full refund.

Refunds will be processed back to the original payment method.

Cancellation After 12 Hours (Before Dispatch)

If a cancellation request is made:

• More than 12 hours after placing the order,
• And before the order has been dispatched,

We will refund 97 percent of the total payment.

A 3 percent restocking and processing fee will be deducted and is non refundable.

This fee covers payment processing and administrative costs already incurred.

Cancellation After Dispatch

Once an order has been dispatched:

• It can no longer be cancelled.
• The customer must follow the standard 30 day return procedure.

Return shipping costs remain the responsibility of the customer.

Non Returnable Situations

We may refuse returns in cases including but not limited to:

• Items returned after 30 days from delivery
• Items not in original condition
• Items showing signs of use or damage not caused by shipping

Nothing in this policy limits your statutory consumer rights where applicable.